topic Re: No 5G on iPhone 12, only LTE? in Get Support

No 5G on iPhone 12, only LTE?

Jooy — Tue, 31 Dec 2024 02:15:02 GMT

Hi all, I am a new subscriber (a few hours ago). iPhone 12 Pro running iOS 18.2. Coverage map shows 5G for my area (Brighton, ON), but phone only connects to LTE. I set voice and data to "5G On" but that hasn’t had any effect. I cycled airplane mode a few times, and restarted phone, but no luck. Speed test giving 8.5 Mbps down, 2.5 Mbps up.

Any ideas out there? Thanks.

Re: No 5G on iPhone 12, only LTE?

hTideGnow — Tue, 31 Dec 2024 02:17:09 GMT

HI @Jooy

Brighton has 5G coverage

https://www.publicmobile.ca/en/on/coverage

make sure you have iOS 14.5 and above to get 5G on iPhone 12

also update the Carrier Profile and try Reset Network Settings

Re: No 5G on iPhone 12, only LTE?

Jooy — Tue, 31 Dec 2024 02:42:02 GMT

Hi hTideGnow, and thanks for your reply.

OK, I tried Reset Network Settings just now. I checked for Carrier Profile, but a new one wasn’t offered (Carrier is Public Mobile 61.0). I have iOS 18.2. But still only LTE is showing up.

I did read that account changes to speed can take 48 hours, but I am not sure if this also applies to new accounts (5G from the beginning).

Re: No 5G on iPhone 12, only LTE?

hTideGnow — Tue, 31 Dec 2024 02:43:18 GMT

hi @Jooy

did you try your phone outside your town? and check with friends who are using Telus or Bell and see if they have 5G (PM shares the same network as Telus and Bell)

you can also ask support agent to confirm , submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No 5G on iPhone 12, only LTE?

Jooy — Tue, 31 Dec 2024 02:57:56 GMT

Thank you @hTideGnow,

I used your instructions to submit a ticket, and I will see how that plays out.

Re: No 5G on iPhone 12, only LTE?

BKNS27 — Tue, 31 Dec 2024 10:01:58 GMT

@Jooy

I am assuming you have Roaming enabled.

Also, is your iPhone set on 5G Auto in Voice & Data and Allow More Data on 5G in Data Mode?

Re: No 5G on iPhone 12, only LTE?

Phil_Adelphus — Tue, 31 Dec 2024 12:56:59 GMT

@Jooy I have an iPhone 13 set to 5G Auto and in my house it is always on LTE. If I set it to 5G On it still only gets LTE. I do get 5G and 5G+ elsewhere, including 5G out in certain places in my property. One thing with 5G is that it doesn't penetrate buildings as well as LTE. I do get good speeds on LTE though, above the limit for PM's 4G plans quite often. Have you tried when you're out and about locally? I'm assuming the obvious, that you did sign up for a 5G plan!

Re: No 5G on iPhone 12, only LTE?

Jooy — Tue, 31 Dec 2024 21:51:44 GMT

Thanks@Phil_Adelphus . Good to know. I drove closer into town and then 5G worked there. Funny though, no where on my property do I get 5G, although the coverage map solidly suggests it is covered.

Re: No 5G on iPhone 12, only LTE?

Jooy — Tue, 31 Dec 2024 21:52:45 GMT

Thanks @BKNS27, I tried that. Looks like I get 5G, but just not on my property. I don’t understand how PM is creating their coverage map I guess.