Incoming calls

Mlouie75 — Tue, 04 Jan 2022 23:02:09 GMT

I cant receive coming calls

Re: Incoming calls

LEGO — Fri, 25 May 2018 05:46:02 GMT

Did you port your phone number recently? It is always better to continue to use your old provider until service stop working, then you know that transfer was completed and you can swap your SIM cards.

If it has been few days since you ported, the port is either still in the process of being completed or is stuck. You will need to send a private message to a Moderator_Team, they will help to resolve your problem!

Here is the link: click here

In your message, please provide your name, Public Mobile account number or phone number and PIN

Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Incoming calls

mpcdesign — Fri, 25 May 2018 06:54:42 GMT

did you try rebooting your phone?

If it's stuck in the porting process, contact Public Mobile to troubleshoot the issue. Sometimes, all it takes is to either:

1) turn airplane mode on/off

2) reboot your phone

3) pull the sim card out and re-insert

4) reset network settings (not factory reset)

If not, give that a shot. If that didn't work, it sounds like a stuck port of your number.

Typically a successful port request is completed in 5 min to 2 hours, so at 20 hours I think you will need the assistance of a moderator to get your account sorted out. Send them a private message clicking on this link: provide them with your name, account number, an account number from your old provider and name on that account, PM SIM card number and an explanation of the issue and they will be able to look into the matter for you.

This happens every once in a while, usually when the info you provide isn't an exact match to what your old provider has on their records. Not a big problem, the mods will get you sorted out, just be patient after you send them a private message and await their reply.

When a moderator from the moderator team posts a message, they want you to send them a private message. You don't need to report the situation/story in the forum. Wondering why they want you to contact them directly? The moderator team will need to ask you some private information that you really don't want the forum and the world know such as your PIN number, account information, phone number and maybe an email address. Unfortunately, the moderators are done for the day, and won't return until later this morning.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get help with your account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order, they are received
Typical response time is between 1-3 hours, depending on the message queue, but can be up to 48 hours.
There is no need to send multiple messages.

topic Incoming calls in Get Support

Incoming calls

Re: Incoming calls

Re: Incoming calls