topic Re: New member in Get Support

New member

Kel40 — Tue, 31 Dec 2024 01:55:53 GMT

I just subscribed. I am trying to port my number. I got the message from my SMS and tried to reply back but none of the messages will go through. I cannot call them either. After the 90 mins they have sent me another text and I still cannot respond.
can anyone help me so that I can start using my phone again??

Re: New member

hTideGnow — Tue, 31 Dec 2024 02:08:03 GMT

HI @Kel40

the text you cannot reply are those from friends? or the porting authorization text from your old carrier?

can you receive calls?

you can message support and ask for them to sort out the situation, submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New member

Kel40 — Tue, 31 Dec 2024 04:00:36 GMT

It’s the old carrier that I cannot text back

Re: New member

hTideGnow — Tue, 31 Dec 2024 04:04:22 GMT

hi @Kel40

is that old carrier account still active?

if the old carrier sim is a physical sim, put it back in a phone and try reply back. But if the old carrier sim is an esim , make sure that old carrier sim is enable and set as Primary

if neither work, call your old carrier back, they might be able to take your verbal approval and don't need the text reply