topic Re: Can't log in. in Get Support

Can't log in.

Everybody — Tue, 31 Dec 2024 01:04:14 GMT

I got an email saying I had successfuly transfered my number. The number shown is not correct however and now I'm not longer getting the six digit code sent to me and I can't log in to change the number.

Re: Can't log in.

cellphoneuser1 — Tue, 31 Dec 2024 01:08:03 GMT

@Everybody wrote:
I got an email saying I had successfuly transfered my number. The number shown is not correct however and now I'm not longer getting the six digit code sent to me and I can't log in to change the number.

Use the resend code button and if it let's you choose send to e-mail, do that. If there's no button for that, you need to send a private message to CS_Agent.

Re: Can't log in.

TheSterlinger — Tue, 31 Dec 2024 01:23:09 GMT

@cellphoneuser1

Wait 10-15 minutes then try again and press “Resend Code” and send to email. If still can’t get in contact CS_agent.

CS_agent

Check message

Re: Can't log in.

cellphoneuser1 — Tue, 31 Dec 2024 01:25:52 GMT

@TheSterlinger wrote:
@cellphoneuser1

Wait 10-15 minutes then try again and press “Resend Code” and send to email. If still can’t get in contact CS_agent.

CS_agent
Check message

I'm not asking for any help, but why wait 15 minutes? There's no lockout for asking for a 2FA code that I'm aware of. The only lockout that I know if is for 1 hour but that after improper login attempts.

Re: Can't log in.

Everybody — Tue, 31 Dec 2024 01:29:57 GMT

I don't see any option to have tithe code sent to email.

Re: Can't log in.

Phil_Adelphus — Tue, 31 Dec 2024 13:09:22 GMT

@Everybody I don't see any option to have tithe code sent to email.

Send customer support a private message using this link. An agent will reply at the envelope icon top right but if there's no envelope then tap your avatar to the right of the bell and see Messages.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437