topic Refund eSIM charge in Get Support

Refund eSIM charge

Freedie — Tue, 31 Dec 2024 00:47:22 GMT

Hi there, upon activating my account I had issues with no service as per the FAQs I deleted it and I couldn’t re-download it. I was having issues hearing back from somebody that I opted to pay for another ESIM. I finally got service, but could you please refund me For the new Sim since the first one didn’t work?

Re: Refund eSIM charge

TheSterlinger — Tue, 31 Dec 2024 01:10:39 GMT

@Freedie

You will need to buy a new eSIM. Should be free, if it’s not contact CS_agent and explain what happened and they should take care of it.

CS_agent

eSIM

Check response from CS_agent

Re: Refund eSIM charge

cellphoneuser1 — Tue, 31 Dec 2024 01:10:49 GMT

@Freedie wrote:
Hi there, upon activating my account I had issues with no service as per the FAQs I deleted it and I couldn’t re-download it. I was having issues hearing back from somebody that I opted to pay for another ESIM. I finally got service, but could you please refund me For the new Sim since the first one didn’t work?

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