topic Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile in Get Support

I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Mon, 30 Dec 2024 22:35:57 GMT

I purchased a new iPhone a few weeks ago from Accurate Technologies, which is an authorized Apple reseller.

They warned me that the phone was locked to Public Mobile, so I switched carriers.

I’m now on the Public Mobile network, and I purchased a new SIM from Public Mobile.

Unfortunately, activation failed. The phone says, “SIM Not Supported” and that I should request that the phone be unlocked by the carrier.

How do I ask Public Mobile to do that?

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

hairbag1 — Mon, 30 Dec 2024 22:44:02 GMT

That's odd because Public Mobile has not been known to "lock" the phone. Go in to the phones setting to see if it actually is locked.

added...You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

hTideGnow — Mon, 30 Dec 2024 22:42:02 GMT

hi @LeoDiCroce it could still be the phone problem itself.

try the sim card in another phone and see if it works. If it works there but not the iPhone then check back where you got the phone from

if it does not work on another phone too, ask PM support agent to check , you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

Chalupa_Batman — Mon, 30 Dec 2024 22:54:50 GMT

@LeoDiCroce wrote:
I purchased a new iPhone a few weeks ago from Accurate Technologies, which is an authorized Apple reseller.
They warned me that the phone was locked to Public Mobile, so I switched carriers.
I’m now on the Public Mobile network, and I purchased a new SIM from Public Mobile.
Unfortunately, activation failed. The phone says, “SIM Not Supported” and that I should request that the phone be unlocked by the carrier.
How do I ask Public Mobile to do that?

I'm curious, what phone is it? Because as of December of 2017 no phone carrier were allowed to lock phones anymore. The good news is if it is locked, which I still find odd, they can not charge you for unlocking it. Matter of fact, whatever code they give you to unlock it, keep track of it and never lose it.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

kb_mv — Mon, 30 Dec 2024 22:55:28 GMT

@LeoDiCroce Are you sure it's not locked to PC Mobile?

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

HALIMACS — Tue, 31 Dec 2024 03:51:38 GMT

Something's not right there, @LeoDiCroce

(edited out incorrect info)

Are you 100% certain that business is an Authorized Apple reseller?

Unless I'm missing it (and I hope I'm wrong), I don't see it here: Apple Stores and Apple Authorized Resellers

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

Phil_Adelphus — Mon, 30 Dec 2024 23:33:24 GMT

@HALIMACS They're listed under repairs in your link (Service & Support to be precise).

@LeoDiCroce what model iPhone is it?

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Tue, 31 Dec 2024 00:26:33 GMT

@hairbag1 wrote:
That's odd because Public Mobile has not been known to "lock" the phone. Go in to the phones setting to see if it actually is locked.
added...You can find out if your iPhone is locked by going to Settings > General > About. If "No SIM restrictions" appears next to Carrier Lock, your iPhone is unlocked.

Thank you. Yes, the phone Carrier is "Public Mobile 50.0.1"

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Tue, 31 Dec 2024 00:30:14 GMT

@hTideGnow wrote:
hi @LeoDiCroce it could still be the phone problem itself.
try the sim card in another phone and see if it works. If it works there but not the iPhone then check back where you got the phone from
if it does not work on another phone too, ask PM support agent to check , you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

@hTideGnow wrote:
hi @LeoDiCroce it could still be the phone problem itself.
try the sim card in another phone and see if it works. If it works there but not the iPhone then check back where you got the phone from

Thank you. Yes, the SIM card works in my old Phone. I'll check back with the vendor as you suggested, after I go through the replies here.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Tue, 31 Dec 2024 00:32:14 GMT

@Chalupa_Batman wrote:
@LeoDiCroce wrote:
I purchased a new iPhone a few weeks ago from Accurate Technologies, which is an authorized Apple reseller.
They warned me that the phone was locked to Public Mobile, so I switched carriers.
I’m now on the Public Mobile network, and I purchased a new SIM from Public Mobile.
Unfortunately, activation failed. The phone says, “SIM Not Supported” and that I should request that the phone be unlocked by the carrier.
How do I ask Public Mobile to do that?
I'm curious, what phone is it? Because as of December of 2017 no phone carrier were allowed to lock phones anymore. The good news is if it is locked, which I still find odd, they can not charge you for unlocking it. Matter of fact, whatever code they give you to unlock it, keep track of it and never lose it.

Thank you. Yes, it's an iPhone 7.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

computergeek541 — Tue, 31 Dec 2024 00:34:01 GMT

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Tue, 31 Dec 2024 00:39:36 GMT

@HALIMACS wrote:
Something's not right there, @LeoDiCroce
Public Mobile never locked devices.
Are you 100% certain that business is an Authorized Apple reseller?
Unless I'm missing it (and I hope I'm wrong), I don't see it here: Apple Stores and Apple Authorized Resellers

Thank you. Yes, I thought they were an Authorized Apple reseller. They're actually an "Authorized Service Provider." Reference: http://accurate-tech.com/

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Tue, 31 Dec 2024 00:42:59 GMT

@Phil_Adelphus wrote:
@HALIMACS They're listed under repairs in your link (Service & Support to be precise).
@LeoDiCroce what model iPhone is it?

Thank you. Yes, you're right; Accurate Technologies is an "Authorized Service Provider." Reference: accurate-tech.com

The phone is an iPhone 7.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

Chalupa_Batman — Tue, 31 Dec 2024 01:22:04 GMT

Hey @LeoDiCroce

Due to the phone itself and the age, perhaps it could actually be locked if sold by Public Mobile back then. The phone is from 2016 and just a year later, Telco's were no longer allowed to sell locked phones. So, with that being said, here is a link to reach out to a CS Agent. Advice them it's locked and may have been locked and sold by Public Mobile before December 1st of 2017 and you require the unlock code. If they are unable to assist, you may need to return the phone.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

computergeek541 — Tue, 31 Dec 2024 02:18:31 GMT

@HALIMACS wrote:
Public Mobile never locked devices.

Public Mobile did actually sell locked devices at one point (even after acquisition by Telus). During a transtion period, Public Mobile was selling Telus-locked phones.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

computergeek541 — Tue, 31 Dec 2024 02:22:58 GMT

@Chalupa_Batman wrote:
Due to the phone itself and the age, perhaps it could actually be locked if sold by Public Mobile back then. The phone is from 2016 and just a year later, Telco's were no longer allowed to sell locked phones. So, with that being said, here is a link to reach out to a CS Agent. Advice them it's locked and may have been locked and sold by Public Mobile before December 1st of 2017 and you require the unlock code. If they are unable to assist, you may need to return the phone.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Public Mobile never sold an Apple devices, but Telus and Koodo locked devices are still in use by some Public Mobile customers to this day. In any event, Public Mobile cannot provide an unlock code for an iPhone 7. There's no such thing as a network unloock code for any iPhone devices. It is true that Public Mobile CSAs can get a Telus/Kooodo locked iPhone 7 unlocked, but they would have to submit a request on the user's behalf to Apple.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

RavingRaven — Tue, 31 Dec 2024 03:48:37 GMT

Am I missing something here? If the iPhone is locked to Public Mobile>>Telus it should still work here just not with a Rogers, Bell, Sasktel, Videotron or Eastlink owned provider.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

computergeek541 — Mon, 06 Jan 2025 00:27:53 GMT

@RavingRaven wrote:
Am I missing something here? If the iPhone is locked to Public Mobile>>Telus it should still work here just not with a Rogers, Bell, Sasktel, Videotron or Eastlink owned provider.

We don't know who the phone is locked to. The store said that it's locked to Public Mobile, but that appears to be wrong. As to your next likely quetsions: No, Public mobile cannot help unlock a phone that is locked to a different carrier. Only the carrier that the phone is locked to can help.

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

Phil_Adelphus — Tue, 31 Dec 2024 12:07:16 GMT

@LeoDiCroce Yes, the phone Carrier is "Public Mobile 50.0.1

It says this next to "carrier lock" in the settings?

Re: I want to use my phone with Public Mobile but it’s locked to Public Mobile

LeoDiCroce — Tue, 31 Dec 2024 18:40:36 GMT

Thank you. Yes, Mario's on it. He's a "CS_Agent" for public mobile.