topic Re: Trying to Set up new Sim in Get Support

Trying to Set up new Sim

Shaevitha — Tue, 31 Dec 2024 02:32:00 GMT

Hi, I am trying to set up my new Sim with Public and I am assuming I missed a step when trying to activate it because I mistakenly put in the new sim when I wasn't prompted to. When I put in the new sim and when I tried to activate my account, it's saying to link my sim card. When I do that, it says sim is in use. Any help would be appreciated.

Re: Trying to Set up new Sim

Shaevitha — Mon, 30 Dec 2024 23:54:53 GMT

I cancelled my old sim(I sent YES to my old service provider) but when I put in my old sim to make sure it was cancelled, I found out that I can still make calls and send texts. I don't know if that's causing issues related to my matter.

Re: Trying to Set up new Sim

Shaevitha — Mon, 30 Dec 2024 23:55:44 GMT

Note this is for my sister's sim not mine.

Re: Trying to Set up new Sim

will13am — Mon, 30 Dec 2024 23:58:39 GMT

@Shaevitha , how long has it been since you responded yes to the port request? It usually take about 30 minutes or so for the port to complete.

Re: Trying to Set up new Sim

Shaevitha — Tue, 31 Dec 2024 00:04:21 GMT

Hello @will13am, its been over 30 minutes since I responded to the port request. Also, the payment went through for subscribing to the new plan went through. I can't move on in the activation process and it gave me a message saying to not insert sim card during this process which I accidentally did. At the step, I'm stuck at it's asking me to link my sim and when I do that, it says the sim is in use.