topic Re: how do i talk/chat to customer service agent? in Get Support

how do i talk/chat to customer service agent?

loklokkwan — Mon, 30 Dec 2024 18:29:57 GMT

i upgraded my plan (immediate upgrade) to 75gb and paid, but my phone is not reflecting. cant find any help on it. submitted ticket no replies either. please help thanks

Re: how do i talk/chat to customer service agent?

Phil_Adelphus — Mon, 30 Dec 2024 18:31:22 GMT

@loklokkwan Have you re-started your phone?

Re: how do i talk/chat to customer service agent?

loklokkwan — Mon, 30 Dec 2024 18:35:30 GMT

yes restarted few times. also reset the network settings already. still not reflecting.

Re: how do i talk/chat to customer service agent?

Phil_Adelphus — Mon, 30 Dec 2024 18:40:32 GMT

@loklokkwan Normally the best way is a ticket, which you have already done. Make sure to keep checking the envelope icon top right of this page for a reply, or tap your avatar for Messages if no envelope. If they don't reply in the next while another alternative is a private message to support, using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

How are you expecting your phone to reflect the upgrade?

Re: how do i talk/chat to customer service agent?

loklokkwan — Mon, 30 Dec 2024 18:42:05 GMT

Under data usage it still show my old data which is 3GB and shows its almost used up. It should say 75GB and since i just upgraded 2 days ago it should have a lot left, is what i am expecting. Thank you for your help, i ll try to find a way to contact them again.

Re: how do i talk/chat to customer service agent?

kb_mv — Mon, 30 Dec 2024 18:50:12 GMT

@loklokkwan When you select "Manage Subscription" in the app what plan is showing under "Current Subscription"?

Re: how do i talk/chat to customer service agent?

Phil_Adelphus — Mon, 30 Dec 2024 18:49:14 GMT

@loklokkwan Are you sure that's not a data limit that you set yourself in the phone Settings? I seem to recall that my previous Android phone required that, my current one is an iPhone which doesn't show how much data is left in my plan.

Re: how do i talk/chat to customer service agent?

loklokkwan — Mon, 30 Dec 2024 19:48:55 GMT

On the app it shows the correct subscription but under DATA USAGE under connections it shows old. Maybe i need to clear something but dont know how... thanks!

Re: how do i talk/chat to customer service agent?

kb_mv — Mon, 30 Dec 2024 20:46:26 GMT

@loklokkwan wrote:
On the app it shows the correct subscription but under DATA USAGE under connections it shows old. Maybe i need to clear something but dont know how... thanks!

@loklokkwan I wouldn't worry about it unless and until your data stops. Where are you seeing "Data Usage" and "Connections"? Those are not in my version of the PM app. I see on my main screen "Usage Breakdown" and under that it just lists the plan/subscription Minutes and data use as well as all the old add ons I have. If you are referring to your phones settings I would ignore it. The app has you on the correct plan.