topic Re: Downsize plan in Get Support

Downsize plan

Bcranger — Mon, 30 Dec 2024 19:50:02 GMT

How do you downsize a plan when it is not offered ? They only offer larger plans.

Re: Downsize plan

slusagm — Mon, 30 Dec 2024 19:51:55 GMT

if you don't see the plan you want in your My Account, then you cannot change to it

Re: Downsize plan

shrub80j — Mon, 30 Dec 2024 19:52:48 GMT

I have contact Customer Service about this (twice) and they say it is not possible. They stated that if the plan is not shown to you, you are not eligible.

Re: Downsize plan

Handy1 — Mon, 30 Dec 2024 19:53:11 GMT

@Bcranger Public mobile has made it harder to downgrade plans and we can only char to the plans that are available to us in our accounts to change to despite what we see offered on the website . So if you don’t see it in your account you cannot change to it . Short of porting number out and back in on new public mobile account with new sim and new email . There’s only one work around to get the $35 75GB MEX roaming plan and that to downgrade to the $30 plan first if you do t already see that plan as option in your account . Then after that you can change to it using change in next renewal option which is cheaper method then porting out and back in .

Re: Downsize plan

DennyCrane — Mon, 30 Dec 2024 20:30:31 GMT

@Handy1 's workaround works great if you ultimately want a plan over $30. If you want something less, you'll need to port out and port back as a new customer. Lucky Mobile offers free esims and $15 plans, so for $15 you could port to Lucky and then back to Public Mobile as a new customer. A bit of a pain, but it would work.

Re: Downsize plan

Meow — Mon, 30 Dec 2024 21:17:55 GMT

No more downsizing plans!

PM changed its business model so you can go only higher and higher.
Or you have to close your current account and sign up again. Cost: new sim, new email and new number as you cannot keep old number.