topic Re: Can't get code for new account setup in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294437#M892108 <P>Just saw your second reply.&nbsp; I don't see an option for "didn't get a code" I only have the option to resend code.</P> Mon, 30 Dec 2024 19:24:53 GMT Kbiccum 2024-12-30T19:24:53Z Can't get code for new account setup https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294423#M892098 <P>Hi there, I have 1 account that I'm logged into now for this message but trying to setup a second account with a different email.&nbsp; Trying to take advantage of the boxing week sale.&nbsp; I have tried from my PC as well as the phone app to create this account and I don't get the 6 digit code to setup my account.&nbsp; I've checked my spam folder for that account of course and there's nothing... HELP</P> Mon, 30 Dec 2024 19:08:22 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294423#M892098 Kbiccum 2024-12-30T19:08:22Z Re: Can't get code for new account setup https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294429#M892101 <P>maybe try a different email address&nbsp;</P><P>and you were using the app?&nbsp; uninstall and reinstall and try with the different email&nbsp;</P> Mon, 30 Dec 2024 19:15:12 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294429#M892101 slusagm 2024-12-30T19:15:12Z Re: Can't get code for new account setup https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294433#M892105 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/453819">@Kbiccum</a>,&nbsp;do you see an option to click on that says "Didn't get code"? If you do, click on it and select to receive by email. I helped setup my dad yesterday as a new customer and his email message was in his junk folder. If you are still not finding it you'll need to reach out to a support agent.</P><P>You will need to open a ticket through the Chatbot: 
<A href="https://widget.telus.tiia.ai/publicmobile/publicmobile.html" target="_blank">https://widget.telus.tiia.ai/publicmobile/publicmobile.html</A>
(and then type: Customer Support Agent)<BR />Or, if you are having trouble with the Chatbot try sending a private message to:&nbsp;<BR /><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>
(note: you will need to be logged into your Community account for this link to work)</P> Mon, 30 Dec 2024 19:20:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294433#M892105 eddieO 2024-12-30T19:20:08Z Re: Can't get code for new account setup https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294436#M892107 <P>I just installed the app for the first time on the phone that is going to get the account setup so it's a new install, so a mention of it online...&nbsp; I just tried a backup email address and again no luck.&nbsp; Checked my spam too.</P> Mon, 30 Dec 2024 19:22:48 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294436#M892107 Kbiccum 2024-12-30T19:22:48Z Re: Can't get code for new account setup https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294437#M892108 <P>Just saw your second reply.&nbsp; I don't see an option for "didn't get a code" I only have the option to resend code.</P> Mon, 30 Dec 2024 19:24:53 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294437#M892108 Kbiccum 2024-12-30T19:24:53Z Re: Can't get code for new account setup https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294445#M892115 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/453819">@Kbiccum</a>&nbsp;if you click on "resend code" does it give you several options to receive the code? For me I can have codes sent by text, email or voice message but I might be seeing different options because I already have an active account</P> Mon, 30 Dec 2024 19:34:37 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-get-code-for-new-account-setup/m-p/1294445#M892115 horta 2024-12-30T19:34:37Z