topic Re: $29 plan in Get Support

$29 plan

Proplayer4444 — Mon, 30 Dec 2024 18:57:23 GMT

I'm on the 4g $30 20 gig plan and would like to take advantage of the deal of 5G speed 20 gigs for $29.

Can I please move, the option is not in the app.

Re: $29 plan

Phil_Adelphus — Mon, 30 Dec 2024 18:59:00 GMT

@Proplayer4444 Unfortunately the only plans you can change to are those you see when logged in and selecting "change subscription". We now all see different options and can't get those that don't appear in our accounts.

Re: $29 plan

eddieO — Mon, 30 Dec 2024 19:00:16 GMT

@Proplayer4444Public Mobile has a targeted plan approach now and the options they make available to each customer depends on what their current plan value is, so they make it super easy to upgrade to more expensive plans but not easy at all to downgrade, essentially, it's whatever we see through our apps.

What is the cheapest plan you see available to you to change?

Re: $29 plan

Proplayer4444 — Mon, 30 Dec 2024 19:02:47 GMT

We should have laws against this. Disgusting practice. If it's available to a new subscriber it needs to be available to me.

Re: $29 plan

eddieO — Mon, 30 Dec 2024 19:04:58 GMT

@Proplayer4444agree 100%

Re: $29 plan

Phil_Adelphus — Mon, 30 Dec 2024 19:05:52 GMT

@Proplayer4444 It's standard practice in the industry to offer plans to new subscribers, it works the other way too. Once you have signed up with a new carrier you're once again no longer a new subscriber and not eligible for certain plans. On the plus side, with Public Mobile you don't get sudden increases in your payments, which does happen with some other carriers.