topic Re: Data in app stuck at November, doesn't update anymore in Get Support

Data in app stuck at November, doesn't update anymore

Ingi-7 — Mon, 30 Dec 2024 18:37:30 GMT

Data in app is stuck at mid Nov., it's the end of Dec. now.

Re: Data in app stuck at November, doesn't update anymore

kb_mv — Mon, 30 Dec 2024 18:44:57 GMT

@Ingi-7 Try clearing the cache or swipe down and release on the main screen in the app.

Re: Data in app stuck at November, doesn't update anymore

Rastin — Mon, 30 Dec 2024 18:46:24 GMT

Try clearing cashe or use a different browser

Re: Data in app stuck at November, doesn't update anymore

Chalupa_Batman — Mon, 30 Dec 2024 18:51:09 GMT

Hello @Ingi-7

You can clear the cache in your browser and then restart the browser and then go into incognito mode.

If you're using the app and are on Android, then go into the app settings and clear the cache and THEN clear the data. Restart the phone and log back in. It should be refreshed. If you have an iPhone, just delete the app and redownload it. Sounds like a pain but welcome to Public Mobile's caching issues.

Re: Data in app stuck at November, doesn't update anymore

kb_mv — Mon, 30 Dec 2024 18:53:13 GMT

@Chalupa_Batman wrote:
Sounds like a pain but welcome to Public Mobile's caching issues.

@Chalupa_Batman It's never been a problem on any of my phones. I have never had to close app/clear cache/restart phone/log out etc etc etc. I can't be the only one....

Re: Data in app stuck at November, doesn't update anymore

DennyCrane — Mon, 30 Dec 2024 19:12:21 GMT

Pull down on the data meter to refresh.

Re: Data in app stuck at November, doesn't update anymore

Bcranger — Mon, 30 Dec 2024 19:45:57 GMT

Simply log off app, then log in again . I found out it works .

Re: Data in app stuck at November, doesn't update anymore

Chalupa_Batman — Mon, 30 Dec 2024 21:08:21 GMT

@kb_mv wrote:
@Chalupa_Batman wrote:
Sounds like a pain but welcome to Public Mobile's caching issues.
@Chalupa_Batman It's never been a problem on any of my phones. I have never had to close app/clear cache/restart phone/log out etc etc etc. I can't be the only one....

Personally @kb_mv I have an iPhone and have never had a problem. The three referrals I know have had issues however, now that I think about it, all have Samsung phones. Granted one is a Fold 3 and the others are older phones but eh, I'm just spitballing. I don't know many others on PM.