topic Re: No Esim in Get Support

No Esim

Jordanml — Mon, 30 Dec 2024 18:05:55 GMT

Hi,

I successfully ported out of Koodo. My phone has no cell service and I don’t see a public mobile eSIM. I only see a Koodo sim which does have my existing number. What should I do

Re: No Esim

hTideGnow — Mon, 30 Dec 2024 18:07:34 GMT

hi @Jordanml

you got a text from Koodo about the port and you replied Yes?

if you did, then disble Koodo esim. Check your email for a welcome email from PM, there should be a QR code to install the esim

if not, then ask PM support for help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No Esim

Jordanml — Mon, 30 Dec 2024 18:13:39 GMT

I did reply yes. When following the eSIM link I get an error telling me I cannot activate my eSIM and to wait or contact my carrier . I will suit a ticket thanks