topic Change plan in Get Support

Change plan

BCoombs — Tue, 31 Dec 2024 03:18:55 GMT

How would you go about changing your subscription before the original plan’s SIM card is delivered?

I cannot access the app without the new SIM. For reference I am looking to update to the 20GB Canadian subscription plan before the boxing week deal ends.

Thanks

Re: Change plan

Chalupa_Batman — Mon, 30 Dec 2024 17:25:47 GMT

@BCoombs wrote:
How would you go about changing your subscription before the original plan’s SIM card is delivered?

I cannot access the app without the new SIM. For reference I am looking to update to the 20GB Canadian subscription plan before the boxing week deal ends.

Thanks

Hello @BCoombs

So, this is how I'm viewing your question. You purchased a plan, SIM card is being sent by mail. You haven't got the SIM card yet but found a plan you're prefer over the one you originally picked? Since your plan hasn't started yet, best to reach out to a CS Agent to change the plan before you register the other plan.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change plan

hTideGnow — Mon, 30 Dec 2024 17:26:12 GMT

hi @BCoombs

since your plan was not fully activated yet (you are still waiting for the sim card), support agent can likely help

you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Change plan

BCoombs — Mon, 30 Dec 2024 17:26:22 GMT

I have already done that, but am awaiting response. Any ideas on wait time - certainly not helping that it is a holiday week.

Re: Change plan

hTideGnow — Mon, 30 Dec 2024 17:27:48 GMT

hi @BCoombs

usually around 2 to 4 hours. If you waited over 4 hours and still no reply, message them again

Re: Change plan

Chalupa_Batman — Mon, 30 Dec 2024 17:28:57 GMT

@BCoombs wrote:
I have already done that, but am awaiting response. Any ideas on wait time - certainly not helping that it is a holiday week.

As per one of the Oracles here, they seem to be on time with respect to responding to customers. Usually a 2 hour wait or so. However, being boxing week, I'd probably think much longer.

Your mailbox is here, keep an eye on it.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Change plan

BCoombs — Mon, 30 Dec 2024 17:31:13 GMT

I am into the second day waiting now - hopefully news soon. Thanks for the comments!

Re: Change plan

Chalupa_Batman — Mon, 30 Dec 2024 17:32:25 GMT

@BCoombs wrote:
I am into the second day waiting now - hopefully news soon. Thanks for the comments!

If they don't reply by the end of day, do a follow up message using the words FOLLOW UP in the subject line and if you happen to have a reference number, add that too.