topic Re: Multiple accounts through app? in Get Support

Multiple accounts through app?

Michellejones — Tue, 31 Dec 2024 03:19:48 GMT

I’m about to sign up my son for PM account. I already have one. I understand you need to have one email per account, but my question is can I manage his account through the app i have, or would we only be able to be manage through the app he would download on his phone. ?

Re: Multiple accounts through app?

hTideGnow — Mon, 30 Dec 2024 16:50:52 GMT

hi @Michellejones

you can manage multiple accounts with the app on a single phone, but you have to logoff and login again with another account

Re: Multiple accounts through app?

hairbag1 — Mon, 30 Dec 2024 16:51:05 GMT

@Michellejones

you can download the app to his cellphone to activate a new account. Your account is for you only.

Re: Multiple accounts through app?

Chalupa_Batman — Mon, 30 Dec 2024 16:51:55 GMT

@Michellejones wrote:
I’m about to sign up my son for PM account. I already have one. I understand you need to have one email per account, but my question is can I manage his account through the app i have, or would we only be able to be manage through the app he would download on his phone. ?

Hello @Michellejones

As you mentioned, each account has to have it's own email address. Meaning their own entrance on the app itself. So you can log into your account and then log out. Then log into your sons account then log out. However, Public Mobile is known to have a lot of caching issues. Meaning you may need to clear your cache often. This is why I recommend using different browsers for each account. Like use Google Chrome to check your account while using Edge or Firefox to check his. Make sense?

Re: Multiple accounts through app?

slusagm — Mon, 30 Dec 2024 16:52:16 GMT

technically you can manage his account on your phone, but you have to logoff the app first. And beware that PM app sometimes has caching problem and could be confusing

I think it would be easier if you install the app on his phone as well.