topic Re: Switch Subscriptions in Get Support

Switch Subscriptions

STsang — Mon, 30 Dec 2024 16:25:54 GMT

A few days ago, I changed my plan to the $35, 75gb Canada/USA/Mexico plan… is there any way to switch to the lower plan they just announced? (See pic).

Re: Switch Subscriptions

slusagm — Mon, 30 Dec 2024 16:26:37 GMT

if you don't see it on your Subscription change page, sorry, then no way to change to that plan

Re: Switch Subscriptions

Handy1 — Mon, 30 Dec 2024 16:29:03 GMT

@STsang No sorry we can only chage to the targeted offer available to us in our account to switch to , only work around is to port number out and back in on. Newly created account with new sim and new email in the desired plan

Re: Switch Subscriptions

hTideGnow — Mon, 30 Dec 2024 16:27:52 GMT

HI @STsang

PM is now using targeted marketing and only provide limited number of plans to change. If you don't see it on your My Account's Change Subscription page, then sorry, that plan is not available for you

Re: Switch Subscriptions

Yummy — Mon, 30 Dec 2024 16:31:57 GMT

If you do NOT see desired plan when you log in to your account then it is NOT available to you.

Some plans are created for new customers only and current one cannot get it.