topic Re: Old Add-Ons not visible online in Get Support

Old Add-Ons not visible online

Deryk — Mon, 30 Dec 2024 15:20:10 GMT

Apologies in coming to the community with this but it's been impossible to work through the chat bot and sending replies to CS through existing threads is constantly met with some HTML error that requests fixing highlighted issues. There were no highlights...

I've got numerous grandfathered add-ons from the good days. I can see this through the app but they are nowhere to be found through the online portal.

Does anyone know why? Am I missing a link somewhere from my account or is there just no way of seeing these add ons through my account's webpage?

Re: Old Add-Ons not visible online

hTideGnow — Mon, 30 Dec 2024 15:22:39 GMT

hi @Deryk

it could be just a browser cache problem. Please try again using Incognito/private/secret mode on your browser to login My Account, or try using the PM app (logoff the app first and log back in)

if same, then submit a ticket with CS Agent using direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Old Add-Ons not visible online

Handy1 — Mon, 30 Dec 2024 15:22:49 GMT

@Deryk Tap “usage breakdown “ it’s there

Re: Old Add-Ons not visible online

Deryk — Mon, 30 Dec 2024 15:24:39 GMT

That's from the app yes? That does work, but online, there seems no way of see older add-ons

Re: Old Add-Ons not visible online

Deryk — Mon, 30 Dec 2024 15:26:05 GMT

Oooh, I do see it now. Thanks Handy

Re: Old Add-Ons not visible online

eddieO — Mon, 30 Dec 2024 15:26:43 GMT

@Deryk the website went through a bit of an update/refresh around a month ago but you should still be able to find it under the Overview screen, then click on Usage breakdown.

Re: Old Add-Ons not visible online

kb_mv — Mon, 30 Dec 2024 15:27:51 GMT

@Deryk wrote:
Apologies in coming to the community with this but it's been impossible to work through the chat bot and sending replies to CS through existing threads is constantly met with some HTML error that requests fixing highlighted issues. There were no highlights...

@Deryk When you get that message just hit send/submit again and it will work. No need to fix anything. I have had this happen numerous times and it always sends on second attempt with the same warning with zero corrections on my part.

Re: Old Add-Ons not visible online

Deryk — Mon, 30 Dec 2024 15:28:51 GMT

I did try a few times and I kept getting the HTML error