topic Re: Data issue in Get Support

Data issue

Courtneeyyw — Tue, 04 Jan 2022 23:01:56 GMT

I am new to public mobile. I signed up for 5GB of data and already the data isn’t working. I don’t know how to find out if I’ve used it all but I have never used 5GB before when I was with Telus so I don’t see that as an issue. I cannot use any data or apps unless connected to wifi.

Re: Data issue

Korade — Thu, 24 May 2018 20:10:16 GMT

Hi Courtneeyw,

Some troubleshooting:

Is your calling/texting functioning alright?

Lastly, is the data option on your phone turned on? Does it say LTE/3G somewhere by the signal?

Turn your phone off and on after installing the SIM card

If these don't work for you, get in touch with the moderator team!

Re: Data issue

Courtneeyyw — Thu, 24 May 2018 20:15:00 GMT

Thank you, yes my calling and texting works if I send as text.. but not the iMessage.

I logged in and tried viewing my usage but I don’t see a “number” for data usuage. It just goes to usuage review and shows everything.

Re: Data issue

Luddite — Thu, 24 May 2018 20:41:21 GMT

a) What model do you have?

b) Check for a carrier update: Settings >> General >> About: if a carrier update is offered install it. Then reboot.

c) Do a network reset: Settings >> General >> Reset >> Reset Network Settings: you will need to reinstall wifi passwords after this.

d) Confirm Cellular Data is ON.

e) Do you have a 3G data plan, that just renewed?

Re: Data issue

Korade — Thu, 24 May 2018 21:31:24 GMT

What do you mean "shows everything"? Does it show your minutes/texts sent?

Which phone do you have btw? Try entering the IMEI number here: https://www.publicmobile.ca/en/on/get-started to ensure it is compatible.

Re: Data issue

specialK — Thu, 24 May 2018 21:47:14 GMT

@Korade wrote:
What do you mean "shows everything"? Does it show your minutes/texts sent?

Which phone do you have btw? Try entering the IMEI number here: https://www.publicmobile.ca/en/on/get-started to ensure it is compatible.

OP said iMessage, so it should be an iPhone. afaik iPhones should work fine on PM.

OP, have you tried the steps in this knowledge base article?