topic Re: Transfer from Koodo to public in Get Support

Transfer from Koodo to public

MengyuanLou — Tue, 31 Dec 2024 03:24:32 GMT

I have already submitted a request to transfer my service from Koodo to Public Mobile.

After submitting, I saw a message stating that if transferring from Koodo, I would need assistance from an agent to complete the process. Could someone please help me finalize this request?

The phone number is: 647-xxx-xxxx.

Thanks!

Merci!

Re: Transfer from Koodo to public

xancat — Mon, 30 Dec 2024 06:23:58 GMT

Hi MengyuanLou, it's probably best to not put your number in the community forum for your own safety.

You should have gotten a text, which it sounds like you did to transfer. All you need to is reply "YES" if I recall correctly. It should swap over in the next few minutes or an hour or so.

Re: Transfer from Koodo to public

MengyuanLou — Mon, 30 Dec 2024 06:32:08 GMT

Yes

Re: Transfer from Koodo to public

MengyuanLou — Mon, 30 Dec 2024 06:33:18 GMT

hi I did not receive any text. I can only receive verification code.

Re: Transfer from Koodo to public

Dunkman — Mon, 30 Dec 2024 07:22:00 GMT

@MengyuanLou

Do you have a prepaid Koodo plan versus post paid Koodo plan. If prepaid Koodo plan, you will need to contact customer service agent to manually complete the port. Prepaid Koodo and Public mobile share the same backend systems.

If postpaid Koodo plan, you should have received a confirmation text within 1-2 hours to complete the port request.

Re: Transfer from Koodo to public

BKNS27 — Mon, 30 Dec 2024 14:34:59 GMT

@MengyuanLou

Did you leave tge the Koodo SIM in your phone for the text?

If you did and didn’t receive text. Just contact a CS_Agent and they will contact Koodo to resend the text to you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437