topic Re: Subscription Change in Get Support

Subscription Change

Dave_Li — Mon, 30 Dec 2024 02:38:36 GMT

Hi,

I saw your new plan $29/20GB 5G Can-US-Mex Plan, but I don't see the option of switching to this plan. Will I be able to switch to this plan?

Thanks,
Dazhi

Re: Subscription Change

computergeek541 — Mon, 30 Dec 2024 02:40:35 GMT

@Dave_Li wrote:
I saw your new plan $29/20GB 5G Can-US-Mex Plan, but I don't see the option of switching to this plan. Will I be able to switch to this plan?

When a plan is not shown inside your self serve account, this means that it is not available.

Re: Subscription Change

Neil11 — Mon, 30 Dec 2024 02:41:58 GMT

What plan do you have now. PM makes it difficult to switch to cheaper plans, prolly why is doesn't show up for you.

Re: Subscription Change

Dave_Li — Mon, 30 Dec 2024 02:47:49 GMT

I have $30/20GB 4G currently. Downgrade is not available for me apparently.

Re: Subscription Change

ORNGNBLK — Mon, 30 Dec 2024 02:56:56 GMT

@Dave_Li You may have luck stepping down by selecting any available plan lower than the $29 desired (ie: $25) and then selecting the $29 to change on renewal, or if not, you could port out to another provider, and then back in as a “new” customer. Keep in mind that, the port out solution will result in the loss of any referrals, and the step down will result in the loss of any unused data/mins in your current cycle. Hope this helps

Re: Subscription Change

Michael_P — Mon, 30 Dec 2024 03:07:12 GMT

But is that the business ethics Public Mobile (Telus) wants to showcase to the public? Allow existing customers who pay less/same to switch to this plan, but deny existing customers looking to save money or change plan to one that better aligns with their needs?

Seems like a shady business practice.

Perhaps it’s a misunderstanding and customers like me looking to switch (save a measly dollar, heck I’ll pay my current rate to keep profit the same) to a different plan that better meets my needs?

Re: Subscription Change

Campergirl — Mon, 30 Dec 2024 04:38:02 GMT

I had the $29 10 GB , can,US, mex.... I looked at all the other plans available and it showed the 20 GB $29 so I switched to that one and it will start on my anniversary date. No problem at all!

Re: Subscription Change

adam3chan — Mon, 30 Dec 2024 07:56:34 GMT

Same here, PM probably doesn't allow downgrade