topic Re: E sim in Get Support

E sim

himamole — Mon, 30 Dec 2024 03:54:20 GMT

Hi, I port my sim from bell. 5 hours is over. Still text and incoming not working. Plz help me

Re: E sim

will13am — Mon, 30 Dec 2024 02:19:41 GMT

@himamole , did you receive a confirmation text concerning the number transfer on your Bell SIM? You should have received the text after which you have 90 minutes to acknowledge.

Re: E sim

Neil11 — Mon, 30 Dec 2024 02:42:43 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: E sim

JenniferSK — Mon, 30 Dec 2024 06:43:04 GMT

If you click on your settings, then "Cellular", see if you have 2 SIM's listed, primary and secondary.

Make sure the Public Mobile is the Primary and make BELL the secondary and turn it off. The issue could be your phone has 2 active SIM's. Then you should see the cellular network bars show up. Let us know if that resolved it. If not send a private message through that link above, I've read others that got a new eSIM provided by an agent and that worked to fix (if there was a charge, they will credit it.)