topic Cannot access my account in Get Support

Cannot access my account

KIMMC28 — Mon, 30 Dec 2024 00:33:27 GMT

Hi there,

I need help please, logging into my account as I no longer have access to the original email address associated to my Public Mobile account and I do not remember the password associated with that old email address. I cannot use the "forgot password" option b/c I no longer work for that company and cannot access the inbox. I'm hoping that I can log into my account using my Public Mobile phone number so that I can update the email address that is associated with the account. I've tried a few different approaches and I keep getting into a continuous loop where I'm being asked for my email address and password. Can I log in, using my Public Mobile phone number?

Ultimately, I need access to my account so that I can update the billing info.

Thanks in advance,
Kimmc28

Re: Cannot access my account

Handy1 — Mon, 30 Dec 2024 00:35:07 GMT

@KIMMC28 No worries support can help you gain access

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot access my account

KIMMC28 — Mon, 30 Dec 2024 02:41:28 GMT

Thank you - I will send a private message to the CS Agent.