topic Re: Transfer number in Get Support

Transfer number

Tigger123 — Mon, 30 Dec 2024 00:26:39 GMT

Seems that I have cancelled the SIM card before I received the text to confirm account. What should I do now

Re: Transfer number

Handy1 — Mon, 30 Dec 2024 00:30:18 GMT

@Tigger123 Are you trying to port number over ? Did you leave old providers sim in the phone to reply YES . Or did you cancel the old provider account before trying to port ?

Re: Transfer number

Neil11 — Mon, 30 Dec 2024 02:45:09 GMT

You will need to contact customer service agent to fix your issue. Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437