topic Re: Connect data issue with UMIDIG G9 5G in Get Support

Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 02:38:49 GMT

I have a UMIDIGI G9 5G and cannot connect to cellular data. WIFI and calling all work. I have tried resetting APN info, but the "enable/disable APN" option is greyed out. I have just upgraded to the $29 5G 200g option, but still no success. I might have to return the phone if I can't fix it.

Re: Connect data issue with UMIDIG G9 5G

Chalupa_Batman — Mon, 30 Dec 2024 00:26:46 GMT

@JoeK wrote:
I have a UMIDIGI G9 5G and cannot connect to cellular data. WIFI and calling all work. I have tried resetting APN info, but the "enable/disable APN" option is greyed out. I have just upgraded to the $29 5G 200g option, but still no success. I might have to return the phone if I can't fix it.

Hello @JoeK

Sadly the UMIDIG G9 will not work on the Public Mobile network in 5G as it's not a supported whitelist phone.

Re: Connect data issue with UMIDIG G9 5G

Handy1 — Mon, 30 Dec 2024 00:26:02 GMT

@JoeK Can ask support if there’s anything they can do to help or just return that phone if you can and get another phone . Best to stick to the main brands Samsung / Apple for best possible experience with public mobile in my opinion

you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 00:48:34 GMT

Is there a list available of phones that are "supported whitelist"?

Re: Connect data issue with UMIDIG G9 5G

Handy1 — Mon, 30 Dec 2024 00:49:45 GMT

@JoeK

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 00:55:41 GMT

Actually, I would be happy to continue to use 3G or 4G or whatever, as long as I can access data. Reading the info, it seems I can do so. Is that correct, or is the UMIDIGI unable to do that as well? If it is, how do I access it? Do I need to change my plan, or get a different SIM card?

Re: Connect data issue with UMIDIG G9 5G

Chalupa_Batman — Mon, 30 Dec 2024 01:14:43 GMT

@JoeK wrote:
Actually, I would be happy to continue to use 3G or 4G or whatever, as long as I can access data. Reading the info, it seems I can do so. Is that correct, or is the UMIDIGI unable to do that as well? If it is, how do I access it? Do I need to change my plan, or get a different SIM card?

It has nothing to do with the plan or SIM card. It has to do with Public Mobile and their lack of cooperation of updating their whitelist to the entire phone market or at least well reputable brands. By forcing customers to use the big brand names only like Samsung, Apple and Motorola is, in my opinion, a violation of the competition act in Canada. By not allowing other phone companies to be used on their network is a violation under the act and I'm dumbfounded how nobody has challenged this yet.

Side note, I have a Cat flip phone from 2021 and it was from their "sister company" T-Mobile. They refused to place the phone on their whitelist. There is NOTHING wrong with using the phone with Public Mobile but when you go to the US, you're SOL. Makes zero sense.

Re: Connect data issue with UMIDIG G9 5G

will13am — Mon, 30 Dec 2024 02:26:07 GMT

@JoeK , have you tried performing a network reset. Also is there an option for you to add a new APN? If that is available, try creating a new APN using the information in the link below.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: Connect data issue with UMIDIG G9 5G

sheytoon — Mon, 30 Dec 2024 02:32:54 GMT

@JoeK can you create a new apn? Data should work on all phones, there's no whitelist or special hardware requirement.

Re: Connect data issue with UMIDIG G9 5G

RavingRaven — Mon, 30 Dec 2024 12:31:01 GMT

@JoeK

Maybe the old trick of using a Freedom mobile Sim card to access your APN edit option will work? Used to work with active or previously active Freedom Sim cards or the (now defunct) Roam Sim cards.*

Alternatively you may be able to get a configuration file texted to your phone from customer support but will likely need to get it from one of the more senior agents that have worked for Public Mobile for a few years.

*If you live out west there are the odd London Drugs that still have Roam Sim cards for sale ($0.15 ea.). If your lucky enough to run into one it's worth a go at seeing if it will help you access your APN?

Re: Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 18:40:56 GMT

Huge thanks to all the community members for your helpful responses. As near as I can figure out, it seems to me that the big cell companies (Bell, Telus and Rogers) have a deal with certain manufacturers to jack up the price of phones for anyone not wanting to pay monthly charges for 2,3 or more years. I was in a Koodo shop yesterday and a customer was buying a new phone for $1700. which was almost exactly 10 times what I paid for a UMIGI G9 5G. Now I'm not suggesting they are equally good phones, but TEN TIMES?? Any guesses how much the phones that are selling for well over $1000 are actually costing the companies? Something our Competition Branch might be interested in looking into. I will try the London Drugs suggestion. All the others have been tried and did not work, but thanks for taking the time anyways. Happy New Year!

Re: Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 18:44:37 GMT

Yes, I did try both and no joy. Thanks anyways.

Re: Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 18:47:30 GMT

See my notes above on the possibility that cell companies have a deal with a few manufacturers and then only allow those to function fully on their networks. Just a guess, but it does seem to work that way. And since Telus has taken over PM, they control those customers as well.

Re: Connect data issue with UMIDIG G9 5G

JoeK — Mon, 30 Dec 2024 20:28:36 GMT

Thanks, RR. Does that mean switching to Freedom Mobile? I would to that, but their roaming charges are $14/day vs. PM at $15 for 15 days.

Re: Connect data issue with UMIDIG G9 5G

RavingRaven — Tue, 31 Dec 2024 02:55:03 GMT

@JoeK

No. You can even borrow a friend's sim card if they are with Freedom. Most sim cards are non-returnable so I would only consider a purchase if reasonable. You can always ask to borrow one to "check compatibility" or see if the mobile department has recently switched a Freedom customer and has a canceled Freedom sim card in the bin.

Re: Connect data issue with UMIDIG G9 5G

Xiaohuabird — Wed, 29 Jan 2025 20:19:22 GMT

Have you find a way to fix the data issue with UMIDIG G9 5G? I had the same issue as yours right now and looking forward to your reply. Thanks ahead!

Re: Connect data issue with UMIDIG G9 5G

hTideGnow — Wed, 29 Jan 2025 20:26:25 GMT

hi @Xiaohuabird

did you try update your APN?

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms

Re: Connect data issue with UMIDIG G9 5G

JoeK — Wed, 29 Jan 2025 20:37:09 GMT

Yes I did and was able to access cellular data. However, when I went to the US on a vacation, I could get data, but due to lack of VOLTE compatibility, no voice. So, when I got home I returned the UMIDIGI and purchased a Moto g phone. No problem at all when I put in the PM sim card. This one has VOLTE capability. So, don't buy a UMIDIGI if you plan to go to the US. Plus, there might be problems in the future, since VOLTE is apparently far superior. Thanks to everyone who reached out to help me.

Re: Connect data issue with UMIDIG G9 5G

hTideGnow — Wed, 29 Jan 2025 20:45:43 GMT

hi @JoeK

unfortunately, only selected phones are VoLTE compatible with PM network and yours is not one of them

all your can do is either get a VoLTE phone that is on PM's whitelist or you use VoIP app like TextNow or Fongo to make calls on the app

Re: Connect data issue with UMIDIG G9 5G

Xiaohuabird — Wed, 29 Jan 2025 21:02:13 GMT

I did update the APN as you listed, however it didn't work. Anyway, many thanks for your input!