topic Re: Puk code in Get Support

Puk code

trusssss — Sun, 29 Dec 2024 22:20:34 GMT

Hi support.

I put a ticket in a couple hours ago about the need of my puk code.

Will I get that today?

Re: Puk code

TheSterlinger — Sun, 29 Dec 2024 22:27:18 GMT

You can check your message (for CS_agent reply) by clicking the envelope icon, clicking avatar then messages or clicking this link.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

How to Find Your Personal Unlocking Key (PUK) | Help Articles | Public Mobile

Re: Puk code

computergeek541 — Sun, 29 Dec 2024 22:20:01 GMT

@TheSterlinger wrote:
You can find your PUK code on your SIM’s package if you still have it.

The above is not correct. Public Mobile has never provided PUK on the SIM card's packaging. Please disregard the false information all over internet about this. I have actually never seen any carrier do this, though it's possible that some do.

Re: Puk code

Chalupa_Batman — Sun, 29 Dec 2024 22:29:27 GMT

@trusssss wrote:
Hi support.
I put a ticket in a couple hours ago about the need of my puk code.
Will I get that today?

Hello @trusssss

Since nobody answered your question, I'll jump in.

Being that it's boxing week and a Sunday, they are probably backed up for several hours. It could take up to 24 hours for them to get back to you. It is in my opinion, if you don't hear back within 48 hours, reply again with the words FOLLOW UP in the subject line. When you create a ticket via the chatbot, you get a reference number if I remember correctly. You can add that in subject line as well.

Maybe @computergeek541 could reach out to his connections with customer service and give us an ETA on them assisting customers so we can pass that along to new customers coming to this forum asking about it. Communication is everything here.

Re: Puk code

computergeek541 — Sun, 29 Dec 2024 22:31:07 GMT

@Chalupa_Batman wrote:

Being that it's boxing week and a Sunday, they are probably backed up for several hours. It could take up to 24 hours for them to get back to you.
Maybe @computergeek541 could reach out to his connections with customer service and give us an ETA on them assisting customers so we can pass that along to new customers coming to this forum asking about it. Communication is everything here.

The most recent information that I have stated that there was no backlog in support tickets and that customers should be getting responses in about an hour. That can or could have changed at any time though.