topic Cannot log into My Account - Continous Loop in Get Support

Cannot log into My Account - Continous Loop

Subaruguy — Sun, 29 Dec 2024 20:34:05 GMT

My wife needs help please, logging into her account as she no longer has access to the original email address associated to her account and does not remember the password associated with that email address. She cannot use the "forgot password" option b/c she no longer works for that company and cannot access the inbox. How can she log into her account using her Public Mobile phone number so that she can update the email address?

Ultimately, she needs access to her account so that she can update the billing info.

TIA,
Subaruguy

Re: Cannot log into My Account - Continous Loop

Handy1 — Sun, 29 Dec 2024 20:36:19 GMT

@Subaruguy No worries support can help you gain access

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot log into My Account - Continous Loop

slusagm — Sun, 29 Dec 2024 20:48:59 GMT

you should still be able to use the old email address to login and also the 2FA code sent to the phone. If she can login that way, go to Profile page-> Manage EverSafe ID and update the email

if she cannot login still, then PM can help

message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot log into My Account - Continous Loop

Subaruguy — Sun, 29 Dec 2024 22:32:35 GMT

Thank you - we've sent a private message to the CS Agent in hopes that she can login with her phone number as the email address method continues to send her into a continuous loop. The email address is unfornately not working.