topic Re: No user CS_Agent found??? Cannot contact support and locked out. in Get Support

No user CS_Agent found??? Cannot contact support and locked out.

OverseasBlues — Sun, 29 Dec 2024 22:48:19 GMT

Chat not wants me to private message support by sending to CS_Agent, but no user by that name is found under the messaging app.

background:

I’m overseas but wanted to grab the boxing week deal, intro email says all I need is an internet connection to sign up, however I cannot log in to My Account or the App as it wants to send a txt code to my new phone number, but without wifi calling I cannot receive it, so I’m locked out and overseas till May. I want to cancel the service, but cannot contact CS_Agents and the Chatbot has me in a loop.

Re: No user CS_Agent found??? Cannot contact support and locked out.

Handy1 — Sun, 29 Dec 2024 16:35:32 GMT

@OverseasBlues Send direct message to support them instead to help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No user CS_Agent found??? Cannot contact support and locked out.

computergeek541 — Sun, 29 Dec 2024 16:44:02 GMT

Re: No user CS_Agent found??? Cannot contact support and locked out.

OverseasBlues — Sun, 29 Dec 2024 16:46:24 GMT

Thanks guys, that direct link worked, hopefully they are able to cancel my service.

Re: No user CS_Agent found??? Cannot contact support and locked out.

computergeek541 — Sun, 29 Dec 2024 16:52:35 GMT