topic Re: Recovering my phone number in Get Support

Recovering my phone number

King243 — Sat, 21 Dec 2024 17:07:20 GMT

Hey , I’m sorry that I didn’t pay my phone bills for a certain period but yesterday I was trying to recharge it but my phone number are on sos mode .., I need my number because everything I got in Canada is on it please help me to get it back ; my phone number is xxxxxxxxxxxxxxxxxxxx and my PIN number for payment is xxxxxxxxxxxxxxxxxxxxxxxx

Re: Recovering my phone number

Handy1 — Sat, 21 Dec 2024 17:07:09 GMT

@King243 If the account was suspended more then 90 days the account is closed . And you have to create new account with new sim and email and number will be gone back to the carrier it originated from

Re: Recovering my phone number

hairbag1 — Sat, 21 Dec 2024 17:08:17 GMT

@King243

if your account was suspended in excess of 90 days...your number is gone. Try dialing that number to see if it's been re-assigned yet.

Re: Recovering my phone number

HALIMACS — Sat, 21 Dec 2024 17:32:06 GMT

@King243

First question, can you log into the self-serve site associated with the recent Public Mobile account?

If you CAN, the account hasn't been permanently terminated.

If you CAN'T, both the account and likely the number has been reassigned to the pool of numbers and very likely irretrievable.

Re: Recovering my phone number

King243 — Sat, 21 Dec 2024 17:38:36 GMT

The number are not re assigned yet .., so what’s can I do

Re: Recovering my phone number

King243 — Sat, 21 Dec 2024 17:40:07 GMT

Yes because I misplaced my phone.., with no charge on it for long .., I find it yesterday and I pay for my bills already I had a pin to put in

Re: Recovering my phone number

Phil_Adelphus — Sat, 21 Dec 2024 18:27:23 GMT

@King243 You were trying to load a voucher (pin?). Did you restart your phone? If still not working you can contact customer service using the chat icon bottom right of this page. If that doesn't work, send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Recovering my phone number

King243 — Sun, 29 Dec 2024 09:41:06 GMT

Hey I take my decision to move out of your company and I want you guys to gives me my money back because I still have a receipt and the pin that requires to recharge public mobile SIM card .., please

Re: Recovering my phone number

Handy1 — Sun, 29 Dec 2024 10:33:28 GMT

@King243 We are all customers here like you trying to help one another , and unfortunately public mobile is pre paid provider and typically no refunds . As for the voucher you got you would have to try and ask the vendor you got it from if they will refund. You for it . But as for public mobile if you want to discuss with support team then you need to message them yourself

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Recovering my phone number

Phil_Adelphus — Sun, 29 Dec 2024 15:31:05 GMT

@King243 Hey I take my decision to move out of your company and I want you guys to gives me my money back because I still have a receipt and the pin that requires to recharge public mobile SIM card .., please

I gave you the way to contact customer support last week. They are the only ones who can help you at this point, as @Handy1 said, we are only customers in this forum not Public Mobile employees. We can give advice but can't do anything with your account or give you a refund for anything.