Unable to update payment method

rcsbuildings — Sun, 29 Dec 2024 13:29:05 GMT

I have been trying to update my credit card payment method because I received a new one. I have tried to update multiple times and it just says, "notAbleToProcessRequest". Just wondering if someone could offer assistance?

Re: Unable to update payment method

HALIMACS — Sun, 29 Dec 2024 13:45:38 GMT

@rcsbuildings

If you're trying on PM app, try the web browser

If web browser, try the PM app.

It sometimes help to clear cache and cookies, then try again when using the web site to log into self-serve.

When we had this issue awhile back, we ended up using a different card entirely to set up auto-pay, and that worked.

Strange stuff indeed.

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topic Unable to update payment method in Get Support

Unable to update payment method

Re: Unable to update payment method