topic Re: Upgrade in Get Support

Upgrade

Alberniwidow — Sat, 28 Dec 2024 04:21:45 GMT

Why can I not just upgrade to more data. Get the deals new customers get.

Re: Upgrade

hairbag1 — Fri, 27 Dec 2024 23:42:58 GMT

@Alberniwidow

difficult to downgrade plan once you have a plan of higher cost. Which plan do you have and which plan do you want ?

Re: Upgrade

DennyCrane — Sat, 28 Dec 2024 01:37:17 GMT

What plan are you currently on? If it's more than $35, you likely won't see this option. A workaround is to renew into the $30 plan now, which will unlock the $35 plan that you can then schedule a change to it at next renewal. Just know that you won't get any credit/refund for unused time in your current cycle if you renew now into the $30 plan, but if you wait that deal will likely be gone on January 1st.

Re: Upgrade

Alberniwidow — Sun, 29 Dec 2024 04:35:24 GMT

Its 25.00 a month

Re: Upgrade

Alberniwidow — Sun, 29 Dec 2024 04:36:21 GMT

Just wondering to upgrade to their specials for new customers

Re: Upgrade

DennyCrane — Sun, 29 Dec 2024 04:37:43 GMT

You should have lots of options then. Login to your account and go to Manage Subscription. Make sure to make the change effective your renewal date, not now.

Re: Upgrade

Alberniwidow — Sun, 29 Dec 2024 05:07:57 GMT

Hi thank you . I got it now. 😊