topic Re: switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation in Get Support

switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation

ewgyvr — Sun, 29 Dec 2024 01:29:52 GMT

my Bell contract is coming to an end DEC 31 - BLACK FRIDAY the offer was $29.00 CAUSMX 10gb to which I signed up; just got SIM CARD delivered; XMAS deal is $29.00 CAUSMX 20gb ! How to best proceed ? Start from scratch and select XMAS deal; use SIM CARD received... and cancel B.F. contract ? Communicate with CSA and see if they can update internally ? Your suggestions are welcome !

Re: switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation

hairbag1 — Sun, 29 Dec 2024 01:36:23 GMT

@ewgyvr

download the Public Mobile app to your cellphone to create your account and activate. Make sure to keep your Bell account active until ported successfully. Use a referal code to get $10 credited to your account upon activation.

clipped from Help Files....https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation

Handy1 — Sun, 29 Dec 2024 01:35:16 GMT

@ewgyvr Yes contact support and they can help you change to desired plan before your activate

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation

hairbag1 — Sun, 29 Dec 2024 01:41:32 GMT

@Handy1

as customer hasn't formally activated his account yet, I'm wondering if he can select whatever plan is available at the time of actual activation. Is this correct ?

Re: switch $29.00 CAUSMX 10gb plan to 20gb plan prior to resuming activation

Handy1 — Sun, 29 Dec 2024 01:46:45 GMT

@hairbag1 typically yes if OP hasn’t already pre paid for the 10GB $29 plan MEX roaming plan then the activation just picks up where they left off . But I have a feeling @ewgyvr already pre paid for the 10GB $29 MEX roaming plan so in that case will need support help to change it or create new account with desired plan and different email and ask for refund for the first pre paid plan . But I think it’s easier to ask support to update the plan if OP did pre pay same if they wanted use eSIM at this point after pre paying for physical sim would need their help to change ti eSIM after the fact . And more so to continue to use the original email they first signed up with .