topic Re: I am being charged for Public Mobile for which I never signed up in Get Support

I am being charged for Public Mobile for which I never signed up

kmandawson — Fri, 27 Dec 2024 18:32:02 GMT

My credit card was charged twice on November 4th and then once again on December 4th for a Public Mobile service that I never subscribed to.

Re: I am being charged for Public Mobile for which I never signed up

ORNGNBLK — Fri, 27 Dec 2024 11:01:44 GMT

If you or a family member (ie: son/daughter ,who share a credit card with you) have NEVER signed up for PM and you are being billed, you will need to contact a CS_Agent right away using the orange chat bubble on the bottom right to begin investigating and working in refunding the money. I also recommend, calling your credit card company and putting a stop payment on all future payments to PM, as I suspect this will occur again on Jan 3. Best of luck.

Re: I am being charged for Public Mobile for which I never signed up

dwh1 — Fri, 27 Dec 2024 11:09:01 GMT

Assuming you have confirmed that this wasn’t a family member signing up without your knowledge, I would strongly suggest you immediately contact your credit card provider. Public Mobile isn’t charging random credit cards, so ip there is a very good chance your credit card information has been stolen by someone who is using your card. Review your statements to see if there is any other unexpected usage. You may need to have your bank give you a new credit card number - and of course they should be able to issue you a refund for this charge.

Re: I am being charged for Public Mobile for which I never signed up

Yummy — Fri, 27 Dec 2024 14:29:03 GMT

Maybe you did gift PM subscription to somebody and forgot?

If you are positive your credit card is never used to pay PM bill then ask your bank for chargeback. Be aware if you or somebody else IS PM Subsriber your card will be banned to pay the bill for a year.

Re: I am being charged for Public Mobile for which I never signed up

umnikke8 — Fri, 27 Dec 2024 16:18:03 GMT

If you are using Koodo or something else in the Telus family I've read a few reports in the past that the billing was incorrectly labelled between them, especially between Public and Koodo.

Re: I am being charged for Public Mobile for which I never signed up

kmandawson — Sat, 28 Dec 2024 21:05:23 GMT

Thanks for your idea, but I found the Orange Chat bubble useless. It is a poorly built chatbot that gives the same automated answer to every question.

Re: I am being charged for Public Mobile for which I never signed up

ORNGNBLK — Sun, 29 Dec 2024 00:06:43 GMT

Try this to get assistance:

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I am being charged for Public Mobile for which I never signed up

kmandawson — Sun, 05 Jan 2025 20:48:55 GMT

Update: I called my CC provider and challenged the charges. I had to cancel my card and get a new one, but they have reversed the charges. Public Mobile was not very helpful in this process.