topic Re: No service in Get Support

No service

Painter — Sat, 28 Dec 2024 20:22:03 GMT

No service on my phone. I had to replace my Sim card because somehow it got locked so I had to buy a new one. Now I need to get the new one set up. How do I do it? iPhone 8 s I am an existing member that is locked out of my account

Re: No service

softech — Sat, 28 Dec 2024 20:31:21 GMT

@Painter

You can request the 2FA code to send to the email so you can login to My Account. Click Didn't receive Code and send emai. Once logged in, go to profile page to update SIM card number

if you cannot log in that way you have to ask Support to help

Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: No service

Painter — Sat, 28 Dec 2024 20:40:31 GMT

I will get an agent to help me