topic Subscription renewal in Get Support

Subscription renewal

Aizha — Sat, 28 Dec 2024 14:27:44 GMT

Hello!

my new subscription cycle starts on dec 28 (today). But why my data didn’t start from 0gb?

Re: Subscription renewal

Aizha — Sat, 28 Dec 2024 14:29:15 GMT

@CS_Agent

Re: Subscription renewal

eddieO — Sat, 28 Dec 2024 14:31:15 GMT

@Aizha it's likely just a caching issue. If place your finger near the area that shows 5.75 (for your screen) and drag it down it should refresh or you can go to your phones settings and go to apps and locate PM and clear the app's cache and then log back into the app

Re: Subscription renewal

Phil_Adelphus — Sat, 28 Dec 2024 14:34:15 GMT

@Aizha That's normal, it's thought to be a buffer and will not count against your data bucket. When my plan recently renewed there was 100MB appearing to be used, which went down to 5MB a couple of days later. Others have reported the same thing. If it really concerns you then you can open a support ticket at the chat icon bottom right of this page for confirmation.

Re: Subscription renewal

kb_mv — Sat, 28 Dec 2024 15:05:48 GMT

@Phil_Adelphus wrote:
@Aizha That's normal, it's thought to be a buffer and will not count against your data bucket. When my plan recently renewed there was 100MB appearing to be used, which went down to 5MB a couple of days later. Others have reported the same thing. If it really concerns you then you can open a support ticket at the chat icon bottom right of this page for confirmation.

@Phil_Adelphus He is showing 5.75 of 6GB used. That's more than a buffer. More than likely the suggestion by @eddieO will fix it. @Aizha

Re: Subscription renewal

Phil_Adelphus — Sat, 28 Dec 2024 15:14:55 GMT

@kb_mv Yes you're right, it is a lot although the buffer size seems to vary by customer that's still more than on my plan which has a larger data bucket. This also assumes that @Aizha phone hasn't used any data at all since the renewal kicked in.

Re: Subscription renewal

KZ1964 — Sat, 28 Dec 2024 15:57:38 GMT

Mine did that a couple days on renewal. Close app, clear cache and was then showing zero. PM has cache issues.