topic Cannot see my account details when I login to My Account in Get Support

Cannot see my account details when I login to My Account

shafi1 — Sat, 28 Dec 2024 14:19:24 GMT

Hi, I cannot login to the Public mobile app or the web My Account. When I use my email address and the password, it ask for 6 digit code, I provide the 6 digit code that I got in my SMS, then the website says, "Lets complete your activation" "Resume Activation". I've this number for few months already and pre pay was taken from my credit card on Dec 04. The phone line, calling, texts works ok. Please check and fix My Account.

Thanks

Re: Cannot see my account details when I login to My Account

Phil_Adelphus — Sat, 28 Dec 2024 14:24:26 GMT

@shafi1 Open a customer service ticket at the chat icon bottom right of this page. If that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cannot see my account details when I login to My Account

Handy1 — Sat, 28 Dec 2024 14:25:59 GMT

@shafi1 No worries support can help

send a private message To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot see my account details when I login to My Account

shafi1 — Sat, 28 Dec 2024 14:26:38 GMT

Thanks for your reply, I just opened a customer service ticket. Lets see if they can fix it.