topic Unable to make/receive phone calls in US in Get Support

Unable to make/receive phone calls in US

amerispec22y4 — Sat, 28 Dec 2024 08:19:20 GMT

I have a Umidigi G9 5G phone with a PM 50GB Can/US/Mex plan. I'm in the US now - data and text are fine but I can't make or receive voice calls. Am I missing some settings that I should tweak??

Re: Unable to make/receive phone calls in US

BKNS27 — Sat, 28 Dec 2024 08:43:29 GMT

@amerispec22y4

Unfortunately your Umidigi phone is not on the whitelist to use VoLTE.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_dc*R0NMLjE3MzA4MTg5ODguQ2owS0NRaUFfcUc1QmhEVEFSSXNBQTBVSFNMOEoxTTZvTlpxSGFSd0h1RlBUa2owM3pfUldrc1R2b09wVk0yNTR6cjVuMmszeWdFSlctOGFBa2JDRUFMd193Y0I.*_gcl_au*OTI1ODcxOTYyLjE3MjU3NTU1OTk.*_ga*MTU1NjA2MTA5NS4xNjY5NzgwMTAy*_ga_5Q4XYYJ879*MTczMzQ2NjU5MC44LjEuMTczMzQ2NjYwMC41MC4wLjA.

You can manually connect to T-Mobile and connect to 2G to make calls. Or you can use WhatsApp or TextNow when connected to wifi or data for free calling and texting.

Re: Unable to make/receive phone calls in US

Phil_Adelphus — Sat, 28 Dec 2024 11:51:43 GMT

@amerispec22y4 The reason you need a VoLTE phone to work in the USA is because there is no more 3G network there, which a non-VoLTE phone needs to make voice calls. Everyone in the States had to get a VoLTE capable and carrier approved phone by the end of 2022. Hence you find that data and texting work but voice calls don't. T-Mobile is also shutting down their 2G network as of September 1st and was spotty even before that but is worth a try as already suggested. I see AT&T doesn't list any Umidigi phones as guaranteed VoLTE capable either. Fongo is another voip app you could use and will work over cellular data and wifi.

Re: Unable to make/receive phone calls in US

amerispec22y4 — Sun, 29 Dec 2024 12:52:29 GMT

Thank you for the info.