topic Account locked in Get Support

Account locked

CHILLYMAC — Sat, 28 Dec 2024 04:26:48 GMT

My sister is locked out of her account. Tried resetting her password . It says it was changed but she tries to login it still says the account is locked.

Re: Account locked

hTideGnow — Sat, 28 Dec 2024 01:04:37 GMT

hi @CHILLYMAC PM support agent will help

She can submit a ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Account locked

TheSterlinger — Sat, 28 Dec 2024 01:05:24 GMT

@CHILLYMAC using the link below, have her send a message to Public Mobile CS agents to assist in unlocking the account.

It's always best to clear cache first before logging in as it might still be using the old information. Try this first if it doesn't work message them and ask. They will reply to the inbox by the envelope top right corner.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437