topic 7********** in Get Support

7**********

Dayni3 — Wed, 05 Jan 2022 02:59:24 GMT

This number 78******* now work with Fido and public mobile.

Please solve this problem

ayad xxxxxxxxx

Re: 7**********

Anonymous — Tue, 04 Jan 2022 22:37:29 GMT

Make sure the old SIM card in your phone when you're Transfer your number. You should get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

Eligibility Check if your existing number is eligible to move visit Here link

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck and your welcome to Public Mobile
you will be very happy...with a Fabulous Service.

Re: 7**********

darlicious — Wed, 05 Jan 2022 12:52:49 GMT

@Dayni3

That's because you have not replied YES to the PAT (porting authorization text). Before your pm account cl.oses remove your autopay. Then put your pm sim card back in your phone to reply YES to the PAT. Then contact fido to reinitiate your porting request. It is the responsibility of your new provider to supply this kind of customer service support to their new customer. Pm cannot make the port request for you...only fido can.

You may also want to edit your phone number from your post.

Edit:

Added PAT

Edit:

@Dayni3 My apologies I read your post as porting out to fido. So calling the telus porting department to reinitiate your port request and putting the fido sim card back in your phone to reply YES to the PAT would be the appropriate course of action. You will safely escape the reaches of the bad dog to run free in public mobile's community! Welcome to pm!

Re: 7**********

esjliv — Tue, 04 Jan 2022 23:00:04 GMT

@Dayni3 - insert the FIDO SIM card, you may still get the text sent to you as Public Mobile does resend it.

Reply YES.

If you do not notice it come in, submit a ticket OR check your Private Messages inbox. I have sent you the Porting Phone Number, where you can check if the port is in process or not.

Re: 7**********

BKNS27 — Wed, 05 Jan 2022 00:23:39 GMT

@Dayni3

Your porting process was not completed. As others have noted, reply to the SMS text with the Fido SIM in the phone. Note, there is a 90 minute window for you to reply. If you missed this window time, contact the CS_Agent to restart the process.