topic Re: Cancel in Get Support

Cancel

richardknelsen — Fri, 27 Dec 2024 20:29:26 GMT

How do I cancel

Re: Cancel

Chalupa_Batman — Fri, 27 Dec 2024 20:30:49 GMT

Hello @richardknelsen

Three ways to cancel.

Log into your account, go to the payment section and turn off auto pay. That will turn off your account.

Port your number to another provider. That automatically closes your account.

If you're unable to log in, please create a ticket.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel

Phil_Adelphus — Fri, 27 Dec 2024 20:31:59 GMT

@richardknelsen Either port your phone number to another carrier which will automatically close your Public Mobile account, or toggle off "subscribed" in your account and the account will close after 90 days of non-payment. If you are a new customer having problems activating and can't do either of those things then open a ticket with customer service at the chat icon bottom right of this page.

Re: Cancel

richardknelsen — Fri, 27 Dec 2024 20:42:06 GMT

I cannot access this due to it wanting me to continue with esim setup. I have 3 phone lines with Koodo. I only want to move one. As soon as I finish setup with public they will have koodo close my account. What happens to the other phone lines?

Re: Cancel

Chalupa_Batman — Fri, 27 Dec 2024 20:44:37 GMT

@richardknelsen wrote:
I cannot access this due to it wanting me to continue with esim setup. I have 3 phone lines with Koodo. I only want to move one. As soon as I finish setup with public they will have koodo close my account. What happens to the other phone lines?

Well when you transfer an account from Koodo, you do have to reach out to a CS Agent still. Once that account/number has been transferred, that account will automatically close. The other accounts will still stay open.

Re: Cancel

Phil_Adelphus — Fri, 27 Dec 2024 20:45:18 GMT

@richardknelsen If you port one line in to Public Mobile the other two will remain with Koodo. I'm not sure what you mean about can't access but to open a ticket via private message at the link @Chalupa_Batman gave you only need to be logged in to this community.

Re: Cancel

richardknelsen — Fri, 27 Dec 2024 20:45:50 GMT

All phone lines are on the same account number though

Re: Cancel

Phil_Adelphus — Fri, 27 Dec 2024 20:47:34 GMT

@richardknelsen All phone lines are on the same account number though

I ported in a number to Public Mobile that was on an account with two lines on another carrier and the other line remained with that carrier.