topic Re: Port Request in Get Support

Port Request

fk2009 — Sat, 28 Dec 2024 04:49:35 GMT

I have requested to port my number from Public to Bell, but still not received confirmation message on Public line, Does Public line needs to be active to receive the message?

Re: Port Request

Phil_Adelphus — Fri, 27 Dec 2024 20:11:41 GMT

@fk2009 Yes your Public Mobile account needs to be active for you to receive the porting SMS, so you will need to reactivate it so that you can reply Yes to the port authorization

Re: Port Request

fk2009 — Fri, 27 Dec 2024 20:15:56 GMT

I don't want to activate it, Is there any other way

Re: Port Request

Phil_Adelphus — Fri, 27 Dec 2024 20:19:45 GMT

@fk2009 It's a requirement for all porting, regardless of carrier, that the account be active. The only other thing you can do is ask customer support if they can manually authorize the port. I don't know if they will for an inactive account but you can try. Open a ticket at the chat icon bottom right of this page and ask them.