topic Canceling in Get Support

Canceling

Kar10 — Fri, 27 Dec 2024 18:33:15 GMT

I have 3 phones with public mobile and I need to cancel one.

Re: Canceling

BKNS27 — Fri, 27 Dec 2024 18:37:05 GMT

Just login to the account you want to cancel and diable the Subscribe button (AutoPay) then after 90 days of nonpayment your account and service will be closed.

Or you can port that phone number to another carrier and it will close the PM account.

Re: Canceling

eddieO — Fri, 27 Dec 2024 19:37:25 GMT

@Kar10 in addition to what BKNS27 has suggested, it's a good idea to reach out to a support agent and ask them to remove your credit card from your account. Even though porting out should automatically close off your PM account we have had customers complain that they were still being charged the following month