topic Re: I cannot complete the subscription process, all my cards get declined while working perfectly in Get Support

I cannot complete the subscription process, all my cards get declined while working perfectly

Gloriaba — Fri, 27 Dec 2024 18:16:39 GMT

All my cards get declined while working perfectly in any other purchase

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

slusagm — Fri, 27 Dec 2024 17:21:20 GMT

try uninstall and reinstall the app

also, try using another e-mail to create a new account and subscribe

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

Gloriaba — Fri, 27 Dec 2024 17:22:01 GMT

I tried already, not working so far

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

Chalupa_Batman — Fri, 27 Dec 2024 17:22:34 GMT

@Gloriaba wrote:
All my cards get declined while working perfectly in any other purchase

What error is it giving you? If it's declined, reach out to your credit card company and find out why. They'll see a particular code that tells why it was declined. Good chance it has to do with your address and postal code. The postal code may not match what your credit card company has on file or Public Mobile's wonky system doesn't recognize the postal code as it uses Google as a frame of reference. We all know Google is never wrong. LOL

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

hairbag1 — Fri, 27 Dec 2024 17:23:56 GMT

@Gloriaba

the address on your account must match the address on your card...sometimes the postal code can be tricky when entering O or 0.

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

Gloriaba — Fri, 27 Dec 2024 17:24:39 GMT

I already contacted my different banks and they say all is good with the cards, they are valid. Sure is the postal code, as I moved, but what does it have to do you the payment. I should be able to pay anyway...

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

Chalupa_Batman — Fri, 27 Dec 2024 17:25:42 GMT

@Gloriaba wrote:
I already contacted my different banks and they say all is good with the cards, they are valid. Sure is the postal code, as I moved, but what does it have to do you the payment. I should be able to pay anyway...

Try using your old address and postal code. Address don't ever really matter here. No mail will ever get sent there.

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

Gloriaba — Fri, 27 Dec 2024 17:26:06 GMT

no, of course they dont match, I moved. I will not be able to purchase a phone plan because I moved?

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

hairbag1 — Fri, 27 Dec 2024 17:27:36 GMT

@Gloriaba

if all else fails, get Customer Support to help. Use this link to message them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

slusagm — Fri, 27 Dec 2024 17:32:17 GMT

that will be a problem

your only choice is to buy a prepaid credit card. Prepaid card can use any address

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

computergeek541 — Fri, 27 Dec 2024 18:17:27 GMT

@hairbag1 wrote:
@Gloriaba
the address on your account must match the address on your card...sometimes the postal code can be tricky when entering O or 0.

The address on the Public Mobile account does not need to match the credit card billing address.

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

computergeek541 — Fri, 27 Dec 2024 18:19:56 GMT

@Chalupa_Batman wrote:
@Gloriaba wrote:
I already contacted my different banks and they say all is good with the cards, they are valid. Sure is the postal code, as I moved, but what does it have to do you the payment. I should be able to pay anyway...
Try using your old address and postal code. Address don't ever really matter here. No mail will ever get sent there.

Addresss isn't asked for by Public Mobile when paying.

Re: I cannot complete the subscription process, all my cards get declined while working perfectly

Chalupa_Batman — Fri, 27 Dec 2024 18:35:32 GMT

@computergeek541 wrote:
@Chalupa_Batman wrote:
@Gloriaba wrote:
I already contacted my different banks and they say all is good with the cards, they are valid. Sure is the postal code, as I moved, but what does it have to do you the payment. I should be able to pay anyway...
Try using your old address and postal code. Address don't ever really matter here. No mail will ever get sent there.
Addresss isn't asked for by Public Mobile when paying.

When credit card validation goes through, it was my understanding that if the credit cards postal code should match what you enter when you sign up. So using her new postal code with that credit card failed, it would be idea for her to try using her old postal code when using that credit card. JMO.... but what do I know.... I'm just a customer. 🙂