topic Re: Help! Just Signed Up in Get Support

Help! Just Signed Up

PrettyPrincess1 — Fri, 27 Dec 2024 18:30:20 GMT

I just signed up for PM. When I click “cellular” on my phone it says “Primary” and “Personal.” I can’t send iMessages. Any help is appreciated. Ibhave no clue what this means.

Re: Help! Just Signed Up

PrettyPrincess1 — Fri, 27 Dec 2024 15:48:03 GMT

I CAN NOW SEND IMESSAGES!

Just wondering about the personal and primary now.

Re: Help! Just Signed Up

Randi3 — Fri, 27 Dec 2024 16:28:31 GMT

I have the same question. I hope someone alswers

Re: Help! Just Signed Up

MissCanadiana — Fri, 27 Dec 2024 16:58:12 GMT

I had that problem when I first made the switch too! Did you do eSIM? I turned off my old SIM card (I haven’t removed it yet and I did eSIM for public mobile) and then disabled and re-enabled iMessage. I also made a few phone calls to the numbers I wanted to message (it says last phone line no longer available) and then I picked the new one and it eventually resolved itself within the next hour.

Re: Help! Just Signed Up

snap-crackle — Fri, 27 Dec 2024 20:45:19 GMT

It means you have 2 SIM cards in your phone (1 physical / 1 eSIM, I'm guessing). Disable your old one or remove it after you've successfully ported your number to Public.