topic Re: Signed up to wrong 35$ plan.. in Get Support

Signed up to wrong 35$ plan..

Javedboss — Fri, 27 Dec 2024 02:35:19 GMT

I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.

Re: Signed up to wrong 35$ plan..

hairbag1 — Fri, 27 Dec 2024 02:50:20 GMT

@Javedboss

first, click on the ChatBot...orange bubble on bottom right side of page. If that doesn't work...

use this link and message Customer Support and ask for consideration.

added link..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them your name, acct #, ph #, PM pin # etc...

Re: Signed up to wrong 35$ plan..

computergeek541 — Fri, 27 Dec 2024 03:09:30 GMT

@Javedboss wrote:
I signed up by mistake to the 50gb plan when I wanted to sign up to the 75gb plan. I made the change but now how do I get a refund? It all happened within 1 hour of signing up so I would expect PM to refund. Help please.

While you might very well get the money back in the form of an account credit, the details in the terms and conditions do state no refunds. Did you schedule an an immediate plan change the 75GB plan or did you schedule a change to occur during your next renewal. If the plan change was scheduled ahead of time, there wouldn't be any amount to refund as there would be no additional charges being incurred.

Re: Signed up to wrong 35$ plan..

Javedboss — Fri, 27 Dec 2024 03:13:21 GMT

I did immediately change.. I totally forgot PM was prepaid.

Re: Signed up to wrong 35$ plan..

DennyCrane — Fri, 27 Dec 2024 04:53:30 GMT

You should have just scheduled the plan change to the 75GB version to take effect at next renewal.

There are no guarantees now, but you can plead your case with @CS_Agent via direct message.

Re: Signed up to wrong 35$ plan..

Javedboss — Fri, 27 Dec 2024 13:48:24 GMT

Yeah I didn't realize at first that was a possibility.