topic Re: Updates card info in Get Support

Updates card info

EliaRose — Fri, 27 Dec 2024 04:16:19 GMT

I have been trying for days to update my card payment information to resume services and it won’t let me. I can’t do it on the phone. Help me please, I’m getting very frustrated

Re: Updates card info

TheSterlinger — Fri, 27 Dec 2024 04:27:42 GMT

@EliaRose unfortunately this has been an ongoing issue for many many months now.

Others have indicated that it's easier in the PM APP.

If you try to many times on one day it will loxk you out.

Try again tomorrow, but before you do clear your cache or use Google Chrome if your not using the APP.

Adding, you can purchase Public Mobile Vouchers from a Gas Station or Local supermarket in the meantime and add to resume services.

Re: Updates card info

Genuine — Fri, 27 Dec 2024 04:35:26 GMT

I had an issue yesterday when I set someone up on Public Mobile from his phone - when I entered the Postal Code, it would not accept the postal code - what I did was use another valid postal code and entered the credit card info, expiry date, and then clicked next. This time It did try to connect to the credit card company but it failed because the postal code was incorrect. I then corrected the postal code and it then worked, i.e the credit card was accepted

Re: Updates card info

Neil11 — Fri, 27 Dec 2024 05:44:35 GMT

Definitely use the PM app, much easier than the browser. Postal code should be the one associated with the CC.

Re: Updates card info

EliaRose — Fri, 27 Dec 2024 07:29:21 GMT

Thanks! I downloaded the app and tried there, no luck. I tried my previous postal code too. Nothing will work. My daughter needs a working phone and I can’t seem to make this work so we may have to switch companies I guess