topic Re: Activation not complete - help! in Get Support

Activation not complete - help!

Matttt123 — Fri, 27 Dec 2024 02:20:27 GMT

I’m new to PM - signed up and went through the steps. Got the text from Koodo to switch service. Clicked yes. Then came back to app that said activation not complete contact support. But now I can’t get into app cause it needs 2Fa and well…I don’t have active service. Frustrated and feel lost now I don’t have anything. Appreciate any help in advanced!

Re: Activation not complete - help!

Sansan — Fri, 27 Dec 2024 02:01:00 GMT

@Matttt123 use the link below to contact support. They will probably not respond until tomorrow.

Hang tight!

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation not complete - help!

slusagm — Fri, 27 Dec 2024 02:02:56 GMT

you can try reboot phone and login again

if that still shows error activation, ask PM to help

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation not complete - help!

Matttt123 — Fri, 27 Dec 2024 02:04:08 GMT

Thank you for the reply. I am new to this process so I had given up as well. Went back to my welcome email and saw there was a QR code to add the eSIM if it didn’t work when activated. It worked! Appreciate you getting back to me. Have a great night!

Re: Activation not complete - help!

alegator_23 — Fri, 27 Dec 2024 04:11:24 GMT

Question regarding link to submit a message (private message) to the Customer Support.

The person has mentioned that he doesn't have service now, by following the link you will need to login and confirm 2FA from EverSafe, but how it can be done if he doesn't have a service (SMS from EverSafe will not arrive, as no service) ?

Without proper login into the website, he will not be able to submit a private message to Customer Service.

Can you please clarify the path for such cases ?

Thanks.

Best.