topic Re: new account in Get Support

new account

Hockey_mom23 — Fri, 27 Dec 2024 01:24:50 GMT

Hello

i am trying to activate a new plan, - does not send the code to the email. i have tried with a few diff emails and still does not work.

please help

Sansan — Fri, 27 Dec 2024 01:42:56 GMT

@Hockey_mom23 do you downloaded the Public Mobile App, followed the directions snd it's not working?

Check your spam files in email to see if code went there.

Phil_Adelphus — Fri, 27 Dec 2024 01:49:12 GMT

@Hockey_mom23 Based on past posts you aren't new to Public Mobile. So are you trying to change plan or activate a second one?

Hockey_mom23 — Fri, 27 Dec 2024 01:53:12 GMT

I am trying to set up a new account for my son, so its a total new account

Phil_Adelphus — Fri, 27 Dec 2024 01:55:59 GMT

@Hockey_mom23 Did you set up the account with one of the different emails, it should be different from the one on your account?

Sansan — Fri, 27 Dec 2024 01:56:36 GMT

@Hockey_mom23 I would start over. Create a new email again. Download the public mobile app to his phone and start over.

Hockey_mom23 — Fri, 27 Dec 2024 02:12:58 GMT

thank you everyone ! - seems you must have the APP on the device you want to activate !! this should be listed as a step LOL !!!