topic Plan Offerings in Get Support

Plan Offerings

DomD — Thu, 26 Dec 2024 21:17:54 GMT

Why are not all the current plans being offered being made avialable to me?

Re: Plan Offerings

BKNS27 — Thu, 26 Dec 2024 21:22:06 GMT

@DomD

Unfortunately, offers to existing members for upgrades only. You can’t downgrade your plan.

Re: Plan Offerings

ORNGNBLK — Thu, 26 Dec 2024 21:23:39 GMT

It may not be worth it to you, but one way to downgrade is to start again. Port your number out to another provider and then back in using a new email address, which will result in a new account #, loss of any and all referrals etc. It is frustrating to know that even on a prepaid -no-contract plan, you are somewhat forced to only be able to select a higher priced plan. Good luck whichever path you choose.

Re: Plan Offerings

slusagm — Thu, 26 Dec 2024 21:24:43 GMT

it is normal for many providers, not something new

but what plan you have now and what plan you want?

Re: Plan Offerings

DomD — Thu, 26 Dec 2024 21:28:32 GMT

When you say upgrade use mean actually mean more costly. For me the $29 month plan is an upgrade since it includes CAN-US-MEX with 10GB. Where as my current plan inlcudes CAN-US with 20GB. For me the use in the three countries is more valuabe than the additional 10GB I current have.

Re: Plan Offerings

BKNS27 — Thu, 26 Dec 2024 21:33:57 GMT

@DomD

Yes, it comes down to the cost of the plan. So if your plan cost is less than $29 then it should be listed in your account. Example, if your current plan is $30 then this is considered as a downgrade to $29.