topic Re: Cannot make calls on ATT in Get Support

Cannot make calls on ATT

Ken1960 — Thu, 26 Dec 2024 20:42:47 GMT

Hi,

I have a Canada and USA plan. However, I am unable to make calls. I have so far tried on ATT network. Data and texts work just fine.

Re: Cannot make calls on ATT

Phil_Adelphus — Thu, 26 Dec 2024 20:50:21 GMT

@Ken1960 Have you tried T-Mobile or Verizon? But I suspect you don't have a VoLTE approved phone. What phone do you have? A non-VoLTE phone will work for data and texts but not voice calls in the USA.

Re: Cannot make calls on ATT

slusagm — Thu, 26 Dec 2024 20:57:32 GMT

what phone you have? sounds like you have a phone that is not compatible with PM VolTE requirement . This is the whitelist , only phones shown there can access voice on LTE with ATT and Verizon

https://www.publicmobile.ca/en/on/get-help/articles/volte

But you can try putting the network mode to 2G and manually connect to T-Mobile and make calls

Re: Cannot make calls on ATT

eddieO — Thu, 26 Dec 2024 20:58:07 GMT

@Ken1960 as Phil_Adelphus has mentioned, it sounds like your phone is not on Public Mobiles whitelist for VoLTE devices. You can confirm on the link below:

Scroll towards the bottom for a list of VoLTE-roaming enabled devices:

https://www.publicmobile.ca/en/on/get-help/articles/volte

As a work-around, you can use apps like WhatsApp or Facebook messenger (just to name a few)