topic Re: Missing referral code in Get Support

Missing referral code

Hmacatee — Thu, 26 Dec 2024 20:03:10 GMT

I just joined 10 mins ago but missed adding my nephew’s referral code during set up. Can it still be added so he gets credit?

Re: Missing referral code

PM_5G — Thu, 26 Dec 2024 20:17:04 GMT

I have done the same. Get your nephew to log in and send a direct message to customer service. They will ask him some questions to verify account and he should get his $10 referral as well once they correct the error

Re: Missing referral code

eddieO — Thu, 26 Dec 2024 20:17:40 GMT

@Hmacatee, yes, customer miss this part from time to time. All you need to do is reach out to a support agent and let them know you missed the step and they will help put the credit into your account. It typically takes up to 72hrs for it to appear.

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)